Frequently Asked Questions
Q: What is a Nurse Registry?
A Registry is a state licensed company that refers Registered Nurses, Licensed Practical nurses, Certified Nursing Assistants, Home Health Aides and Homemakers/Companions.
Q: Why choose a Registry?
We are regulated by a governing state department and we are insured. There is more involvement by the client and family in the care planning; there is an increase in choice, if you are not completely satisfied with a caregiver you have the right to request a change of caregiver; more flexibility in designing how services will be rendered; large pool of caregivers.
Q: Are the caregivers screened?
As per state regulation all caregivers are required to be screened by the Florida Department of Law Enforcement for disqualifying criminal records and reports kept on file. Upon registration, every caregiver is screened before they can be referred or be in contact with a client.
Q: How far in advance do I need to call to receive service?
Priority Care has a large pool of experienced caregivers on call, so in most situations we can accommodate last-minute and same-day requests.
Q: What are the services a caregiver provides?
All caregivers are trained, certified and licensed to provide duties in their appropriate discipline. The certified nursing assistants and home health aides will assist with the activities of daily living, bathing, dressing, ambulation, transferring and even light housekeeping. The companion/homemaker will assist with homemaking services, meal preparation and planning, laundry, shopping, accompany/escort to activities and/or appointments. The registered nurses and licensed practical nurses provide skilled nursing services
Q: Do you accept assignment on home care insurance policies?
Priority Care accepts assignment of benefits on your behalf. We will verify your benefits with your insurance carrier on your behalf to ensure what coverage you are allowed. However, if your insurance carrier does not honor the assignment of benefits, you are ultimately responsible for the payment of services provided by the contractor referred to you. Sorry, we cannot accept medicare or medicaid as we are not licensed to do so.
Q: Are the caregivers Licensed and Certified?
All caregivers referred through a nurse registry must be licensed and/or certified.
Q: I need help with daily living. What can a home health aide do for me?
Home health aides provide assistance with feeding, meal preparation, dressing, hygiene, personal grooming, errands, medication reminders, household organization and accompany/escort to doctor appointments and other activities.
Q: Do your home health aides provide housekeeping?
Yes. Priority Care prides itself on providing quality care. Our aides are expected to go beyond the basics and help with light housekeeping, laundry and cooking according to dietary needs. If more extensive cleaning is needed, our agency can provide additional housekeeping services.
Q: How do you select your caregivers?
Every home health aide is selected for a case based on experience, qualifications, dependability, availability, and personality. We provide thorough criminal background and reference checks and require a full physical including drug and alcohol testing. Each aide is also required to pass a personal interview with our care coordinator. Key traits we look for are honesty, friendliness, compassion, dependability and professionalism.
Q: How often does a registered nurse visit the patient?
A nurse will initially conduct a thorough assessment and evaluation of the patient and will reassess their condition every 60 days for insurance cases, and as needed per clients request.
Q: How long can a home health aide stay with me?
It is entirely flexible. Our care coordinator will plan the home health aide's schedule according to your needs. Our aides are trained to provide care that ranges from a few hours a day to 24-hour, around-the-clock or live-in care.
Q: Do you have a minimum hourly requirement for home health aide services?
Yes. However, the minimum is only four hours a day. Special rate packages are available.
Q: Are you a licensed Nurses Registry?
Yes. We are licensed by the state of Florida serving Broward County.
Q: How much does your service cost?
We maintain a lower cost without compromising quality care. Please call 954-723-7890 for details.
Q: What form of payment do you accept?
We accept long-term care insurance, private pay, veteran’s benefits and Medicaid LTC. We also accept Mastercard, Visa, American Express and Discover cards as payment options.
Q: What happens if I have a question or problem?
Our agency is available 24 hours/7 days a week; in case of an emergency you will always be able to reach a care coordinator directly.
Q: What if I am not happy with the caregiver provided?
We will be happy to provide you with another home health aide as many times as needed until you are fully satisfied.
Q: How much notice is required for service cancellation?
We only require 24-hour notice to cancel services.